Preparing today for the Big Data challenges of tomorrow Big Data challenges of tomorrow are many. Will Kelly brings us some insight from Big Data leaders on how to meet those challenges. Read more Big Data in your call center: Managing the numbers The data collected by your call center software is huge and varied. But which metrics matter and how can you make changes based on those metrics? Read more Get a woman's touch on your Big Data team If there's a gender imbalance on your Big Data strategy team, you're doing yourself a great disservice. Read more |
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