10 highly valued soft skills for IT pros Today's IT pro needs both technical expertise and soft skills -- that's nothing new. But the scope of those in-demand soft skills just keeps growing. Read more 10 keys to a successful corporate online training program If it's done right, online training can help employees develop the skills they need to do their jobs effectively and expand their knowledge and expertise. Read more 10 timesaving strategies for the help desk Vague descriptions, off-the-wall requests, and ad hoc 'quick questions' can slow help desk operations to a crawl. Try these tricks to remove obstacles and speed things up. Read more |