Monday, 6 May 2013

[TechRepublic] Big Data in your call center: Managing the numbers

Big Data Analytics

TechRepublic Member | May 06, 2013

Big Data in your call center: Managing the numbers

The data collected by your call center software is huge and varied. But which metrics matter and how can you make changes based on those metrics? Read more

Resource of the day

McAfee Database Activity Monitoring

McAfee® Database Activity Monitoring automatically finds databases on your network and protects them, making it easier to demonstrate compliance to auditors and improving protection of critical data assets.

Hadoop: Expect enhanced performance soon

One by one, tech industry sectors and technologies are lining up with solutions that will continue to enrich Hadoop performance in the data center. Read more

Get a woman's touch on your Big Data team

If there's a gender imbalance on your Big Data strategy team, you're doing yourself a great disservice. Read more

Additional TechRepublic resources


IT departments: Compete with consumer cloud apps or risk a security breach

Companies faced with staff sourcing their own cloud apps and services to use in their job are not addressing the risk by simply banning staff-sourced IT. Read more

Dell shows client management focus at Microsoft Management Summit 2013

One of the things that caught John Joyner's eye at the recent MMS was Dell's commitment to client management for the Microsoft platform. He notes some of the new features. Read more

Featured multimedia


Sync more than one cloud storage service

There are plenty of available tools to help you easily manage those cloud storage services. Jack Wallen lists his favorites. View on site

Today's recommended downloads

Simplify IT Through Hardware Technology Refresh ebook (Oracle)

Oracle Exalogic: Getting the Most Out of Your Applications (Oracle)

In Control at Layer 2: a Tectonic Shift in Network Security (senetas AU)

Process-Centric Banking: The Promise of BPM Technology for Financial Services Institutions (Oracle)

On-demand Webcast: Who you gonna call? How cloud security services safeguard your business (GFI Software)

More Big Data resources


Is Big Data big hype?

Big data: We've got big plans, says CIOs

Big data challenges and how the cloud can help

Harness Big Data with Google BigQuery

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Executive's guide to the 21st century data center (PDF)

To help you develop the best data center strategies for your organization, ZDNet and TechRepublic pulled together this collection of the latest information, analysis, perspective, and advice.

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