IT vs. the end user: Tips for mending fences

Subscription | Read Online | Previous

10 Things December 19, 2014 Editor of this Newsletter Jody Gilbert | Senior Editor | @jodylgilbert Jody Gilbert has been writing and editing technical articles for the past 25 years. She was part of the team that launched TechRepublic and is now senior editor for Tech Pro Research. 10 ways to mend a broken user relationship As long as there have been IT pros and end users, there have been outbreaks of tension between them. Here are some tactics you can use to fix disconnects and restore a good working relationship with your users. Resource of the day Fundamentals of the PKI Infrastructure One technology that definitely helps secure corporate information is public key infrastructure (PKI), which enhances the security of data by using advanced access methods and making sure the authenticity of the data flow is preserved. Additional TechRepublic resources 2014 showed the reach and limit of technological innovation Security report: CISO's get little respect 11 green gadgets for the treehugger on your list Pro tip: Use standard and custom views to personalize an Outlook folder 'The Theory of Everything' producer reveals what makes this film unique Featured multimedia Five mobile apps to help you run down key info Photos: 10 gifts for the Google fan on your list Today's recommended downloads Horizon View 6 Blast Performance Features (Global Knowledge) Live Webcast: SaaS Apps? BYOD? Take Cloud Control. (Centrify) Webcast: Moving the Data Center to Hyper-Converged and Web-Scale: A Customer and Analyst View (Nutanix) Securing the Small Business Network (Dell Software) Live Webcast: Social Media Customer Service: How to Deal with It. How to Take Advantage of It. (Citrix Online) Microsoft licensing: Ed Bott explains how to stay out of hot water Failing to navigate the tricky maze of Microsoft license restrictions has gotten plenty of IT pros in trouble. Four Microsoft licensing missteps that could cost you big bucks spells out exactly what you need to know to avoid embarrassing and costly mistakes. Become a Tech Pro Research member to get all our articles, tools, policies, and templates. Connect with TechRepublic A Special Feature from TechRepublic and ZDNet Enterprise Startups: Risk vs. Reward Enterprise-focused startups have emerged as some of tech's hotbeds of innovation. We highlight how partnering with startups can help companies leapfrog competitors and we provide perspective on how to approach buying IT solutions from enterprise startups. TechRepublic newsletters Get product reviews, tech news analysis, tips, and more in the following TechRepublic newsletters. Automatically sign up today! Five Apps The Cloud Revolution Microsoft in the Enterprise Visit the Subscription Center to get other free newsletters, manage your account settings or to be removed from TechRepublic communications. The e-mail address for your subscription is habib2best@gmail.com. Unsubscribe | Send Feedback | FAQ | Advertise | Privacy Policy Copyright 2014 CBS Interactive, Inc. All rights reserved. TechRepublic is a registered service mark of CBS Interactive, Inc. TechRepublic 235 Second Street San Francisco, CA 94105 U.S.A.