Traits of the best support techs, money-saving innovations for SMBs, adding a timeline to an Excel 2013 PivotTable

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10 Things August 23, 2013 Editor of this Newsletter Jody Gilbert | Senior Editor | @jodylgilbert Jody Gilbert has been writing and editing technical articles for the past 20 years, including a stint with The Cobb Group/ZD Journals. 10+ traits of a topnotch support tech To be truly successful, support techs need more than technical skills and knowledge -- some key qualities fall outside the standard job description. Resource of the day Five Key Issues to Factor Into Your MDM Solution Decision Check out this white paper to find out about 5 key areas to consider when choosing an MDM solution, and learn how BlackBerry® Enterprise Service 10 addresses each one. 10 innovations that can save money for small businesses 10 steps to adding a timeline to an Excel 2013 PivotTable 10 ways to get the most from VirtualBox Additional TechRepublic resources Running Windows XP means you are non-compliant and open to liability Five apps for creating business graphics Three ways to optimize your Android tablet for work productivity Storage virtualization: Pros and cons Fact Sheet: 802.11ac Featured multimedia Five Apps: Audit your PC's information for free Five Apps: Free project management alternatives Today's recommended downloads Ten Rules of RIPv2 (Global Knowledge) Control Your IT Universe with DameWare (SolarWinds) Webcast - Better Application Performance Monitoring for Mobile Applications and Services (HP) FREE Trial! Cloud-based Performance Monitoring (LogicMonitor) Analytics and the Smarter Planet (IBM) Connect with TechRepublic A Special Feature from TechRepublic and ZDNet Virtualizing the Enterprise TechRepublic and ZDNet examine what's next for virtualization as the data center options mature and virtualization spreads to desktops, networks, and beyond. TechRepublic newsletters Get product reviews, tech news analysis, tips, and more in the following TechRepublic newsletters. Automatically sign up today! The Enterprise Cloud Big Data Analytics Visit the Subscription Center to get other free newsletters, manage your account settings or to be removed from TechRepublic communications. The e-mail address for your subscription is habib2best@gmail.com. Unsubscribe | Send Feedback | FAQ | Advertise | Privacy Policy Copyright 2013 CBS Interactive, Inc. All rights reserved. TechRepublic is a registered service mark of CBS Interactive, Inc. TechRepublic 235 Second Street San Francisco, CA 94105 U.S.A.